To grant login access to Opero support in Salesforce Classic: https://help.salesforce.com/apex/HTViewHelpDoc?id=granting_login_access.htm
If you are using Lightning Experience, follow these steps:
- Click on user pic icon in top right corner.
- Under your name, click on “Settings.”
- On Left side, you’ll see Personal Information and from that dropdown click on “Grant Account Login access.”
- Find Opero support and update to reflect the amount of time you can give access to support.