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Documentation / Knowledge Base
Configuration
Start Here: Basic Configuration
Pass Values to Send Fax Page with Custom Button
Fax Automation
Configure a Custom Cover Sheet
Using the App
Demo Video
Receiving Faxes
Send a Fax Manually
Sent Fax Object and Fields
About the App
Package Release Notes
Opero Fax App Security Statement
Opero Fax HIPAA Statement
International Fax Page Rates
Faxing Speeds
Manage Your Subscription
Activate Your Opero Fax Account
Porting Fax Lines
Move Opero Fax Activation to a New Salesforce Org
Updating Method of Payment for Opero Fax app
Grant Login Access to Opero Support
Cancel Your Subscription
Use Cases
Create a Case when a new fax is received
Sending faxes to recipients outside of Salesforce
Sending a fax to multiple fax numbers
Custom Send Fax Button from a List View
Test Fax Automation Without Actually Faxing
Create a Lightning Action to Send a Fax
Setup a Fax Forward
About OCR Technology
Assign a group of users to process incoming faxes
Send a confirmation page back to fax sender
Resending Failed Faxes
Migrate Sent Fax Records
Error Troubleshooting
eFax Detailed Fax Status’ (Reason for Not Delivered/Failed Fax on Sent Fax Records)
Error Message: “The upsert operation is not allowed because the sObject “efaxapp_private_settings_c” is not accessible for the running user/context.”
Error Message: “Unable to login to your organization”
Fax Error: "Ringing timed out (no answer)"
Error Message: This site cannot be reached, fax.ramseysolutions.com
Error Message: Answer detected probable human
Error occurred on sending fax – 30MB ceiling
Troubleshoot Failed Apex Automation
Error occurred on sending fax. UserName, Password or IP Address failed login validation.
One or more pages was confirmed as RTN
Sent Fax stuck in "Sending" status
Error occurred on sending fax: the length of the value is 1, but the required minimum is 5
