Can I port an existing fax number to Opero Fax?
Yes. There is a one time porting fee of $15.
FAQ
How many users can use Opero Fax or share a fax number?
Any number of users and all users can use Opero Fax and the same fax number at no additional charge. Billing is based on number of fax numbers and fax page usage.
How are fax numbers assigned to different users?
You can purchase multiple fax numbers to use in Salesforce. When you send a fax there is the Organization Fax Number you can select which fax number you want to send the fax from. Under Opero Fax Configuration you can set the default number to use for all users. You can also create a custom button/link to Send Fax that can pass the fax number you want to send from dynamically based on the user. This would be with a formula that would look at the current user or field to apply that logic. You cannot specifically assign fax numbers to users in settings but can be configured based on permissions. You can also apply sharing rules to Sent Faxes/Received Faxes records based on the fax number sent from or received to to share those records with the right users/roles/profiles.
How can I see a list of faxes received or sent by a specific number?
You can create custom list views on Sent Fax and Received Fax tabs that show faxes sent by or received by a certain fax number. For example, one list view on Sent Fax tab has criteria, Organization Fax Number = 4153425455 as one condition and add another listview to show faxes where Organization Fax Number = 5557324232.
Is it possible to change the “authorized user” of the app without having to uninstall app?
Yes, you just need to go to Opero Fax Configuration tab and click “Grant Access” while logged into the user you would like to change it too. If you have prior configurations setup, make sure the new user who grants access has the same permissions as prior user.
Does Opero Fax have limitation on size of inbound or outbound faxes?
There is no size limit on inbound but on outbound it is 30MB.
How long does it take for faxes to be successfully delivered?
Faxes are normally sent/received within 1-2 minutes however updating the fax status on sent fax record to “Delivered” may take closer to 10 minutes. It may take longer if the end recipient’s line is busy or there is no reply in which Opero Fax has a retry process to attempt re-send.
Once a fax is sent to customer based on change made on Salesforce record, can I also send a text message to notify them of this change?
Yes, SMS messaging apps such as Opero SMS can send SMS based on a workflow event.
Can I receive an email alert when I receive a fax?
Yes you can setup a workflow on Received Fax object to send an email about that received fax when it gets created. You can also create different email alerts based on the fax number it is received by.
Is it possible to have barcode image in a different spot on each of the fax pages?
No, Opero Fax doesn’t have a way to configure different barcode locations/size on different pages in the same fax. Contact support for custom development options.