I would like a Case record to be created each time we receive a fax. How can I configure this?
When a fax is received, a Received Fax record is created. You can configure automation on the Received Fax object to auto create a new Case whenever a Received Fax record is created.
If you need more guidance on how to create this process or if you would like us to configure it for you, we offer premium support as a paid service.