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Porting Fax Lines

1. Become a customer: If you have an existing fax line that is owned by another fax service provider, you can initiate porting your existing fax number(s) over to Opero Fax once you have activated your Opero Fax account.

2. LOA Porting Form: After activating your Opero Fax account, you can request to start the porting process which will require you to fill out and sign a  “Letter of Agency” agreement: Letter of Agency (LOA) if you are porting a standard, toll fax number. If you are porting a toll-free number, please complete the Toll-Free Resporg Form. It is very important to fill out all details in the document and ensure you are using the correct account contact/billing address that is linked with current telco carrier. The porting request could be rejected if any details on LOA form do not match account details with current telco carrier. And a signature is required on form.

3. Copy of Telco Invoice: In addition to providing the signed/filled out LOA, you will need to provide supporting documentation that you own the number.  Please include a Customer Service Record, or, “CSR” (available from your carrier), or a recent billing copy (< 30 days old) from the carrier we are porting from. Sensitive information, financial details can be redacted, but please ensure the name of your company, service address of the numbers porting, and Billing Telephone Number are not obscured.

4. How to submit porting documents: Send the LOA and supporting documents to Opero support so we can start the porting process for you: support@opero.com.

5. Turnaround Time: Port requests are typically processed within 3 to 10 business days. If there is a particular date that you wish to port your number(s), please specify the date (if more than 10 days in advance), otherwise, Opero will request that the port is scheduled at the soonest possible date. Ports are typically activated at 3pm PT. The Concord/Opero Porting Team will provide email updates confirming submission of your request, estimated port date, and then confirmation of the port date, or notice that your losing carrier is rejecting the request. At that time, we will notify you what information is needed to resolve the rejection. 

6. Porting Fee: There is a one time porting fee of $15.00 USD for each number.