If you have created Apex automation and the fax record is not getting created or fax gets stuck in sending, you can review the following steps to help troubleshoot:
- Review the Fax Automation article.
- Verify that “Send with Outbound Message” equals True.
- Check the user permissions outlined in the Basic Configuration article.
- If faxes get stuck in sending status, see this troubleshooting article.
If still unable to resolve, contact support for assistance.