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Troubleshoot Failed Apex Automation

If you have created Apex automation and the fax record is not getting created or fax gets stuck in sending, you can review the following steps to help troubleshoot:

  1. Review the Fax Automation article.
  2. Verify that “Send with Outbound Message” equals True.
  3. Check the user permissions outlined in the Basic Configuration article.
  4. If faxes get stuck in sending status, see this troubleshooting article.

If still unable to resolve, contact support for assistance.