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Configure FedEx

Steps to Configure Carrier

  1. Create a account.
  2. Go to Web Services and click Get Test Key:
  3. Enter credentials into Opero Ship Config tab for FedEx
  4. Check the Test Mode checkbox. The shipping labels you print are test labels and you will not be charged.
    • Label will say, “Test Label – Do Not Ship”
  5. When ready to go live, go back to web services and click on Go to Production tab.
  6. Standard Services:
    • Get Rates
    • Track Shipments
  7. Advanced Services:
    • Create Shipment
  8. Click on Get Production Key.
  9. Fill out forms.
    • Select that you are not reselling this app, and you are corp employee.
  10. They will display Authentication Key.  Enter this in Account Key in Opero Ship Config page.
  11. They will email you password.  Enter that in Account Password in Opero Ship Config page.
  12. On Opero Ship Config page, update the Fedex Account number to production one, and the Meter Number provided.
  13. To enable creating shipments/labels you need to get your production key certified/enabled for Advanced FedEx Web Services with Shipping Labels.
  14. Contact the Web Integrated Solutions Team for your region with your application information, which features/services you’re implementing and your production key and production meter number. Request that your application be enabled using advanced FedEx Web Services with Shipping Labels.
    • The only web service you need activated is Ship Services aka Create Shipments.
    • Regional contacts are in the pdf link provided in the email
    • For USA: Technical Support hotline phone: 1.877.339.2774 (When prompted, please say “API”) PreProduction Assistance: FedEx Web Integrated Solutions Consultation Team
      • Option 3: Web Services
      • Then choose FedEx API
      • Ask to activate Ship Services aka Create Shipment web service for your production account.
      • Ask to start the label certification process.
      • They will ask for your production FedEx account number and lookup your account.
      • They will ask you the following questions:
        • Company name
        • Company address
        • Meter number
        • Point of contact
        • Phone number of contact
        • Email
        • “Are you using a Prebuilt application or built your own?”
          • Answer: “I’m using a prebuilt application called Opero Ship”
        • “Will you be requesting address validation or address checker?”
          • Answer: “No”
        • “Will you be requesting Courier dispatch?”
          • Answer:  “No”
        • “Will you be shipping express, ground or both?”
          • Answer: “Both”
      • They will say they will send an email with instructions.
      • They will provide a case number.
  15. The support team of your region sends an email with detailed instructions for certifying shipping labels generated by this application.
    1. Email will come from for example with a subject “FedEx Web Services Label Evaluation Process”.
  16. Generate and Submit Test Labels Generate test labels within the FedEx test environment associated with the application, then submit the test labels to the FedEx label evaluation team(s) for approval. Note: The FedEx label evaluation teams require a three business day turn-around time for label evaluation.
    • Turn FedEx in Opero Ship Config back to test mode in Salesforce. You will need to reload the test credentials and check the test mode box.
    • Create a new shipment, then view the shipping label and save the image by printing to PDF to save it as a PDF.  They only accept a pdf version of the label.
    • We suggest to save a test label during the test mode setup before you go to Production.
  17. Reply back to the instructional email received with the shipping labels generated.
    • You will need to fill out the coversheet they provided.  And then send the coversheet with the label images as instructed to
  18. The FedEx label evaluation teams evaluate the submitted test labels and approve or reject the labels. The support team in your region contacts you regarding the approval or rejection of the submitted labels. If the labels are approved, continue to the next step. If the labels are rejected, correct the labels as instructed and resubmit them for approval.
  19. Regional WIS Team Enables the Application Once the test labels are approved for production status by the label evaluation teams, the support team for your region authorizes your production credentials to transmit the identified shipping label transaction and notifies you via email of successful certification. Note: Your approval is on a per key basis, meaning if you generate additional FedEx Web Services production keys, you’ll need to inform your regional support team in order to resolve any authentication errors.

Once Approved:

  1. Login to Opero Ship app, check the Ship Configuration tab, and click FedEx.
  2. Un-check the Test Mode box. Your account will be debited when you create/print a shipping label, as it is an active label (rather than a test label).
  3. Check the Active box so that this carrier is an active carrier. When a carrier is active, you are able to set carrier specific settings in the Create Shipment tab and create/ print active shipping labels.

Other Settings

  • Default Packaging Type: FedEx supports different package types. You can set a default value in the Default Packaging Type field (ex. FedEx Envelope, FedEx Pak). The available values represent the packaging types commonly offered by FedEx.